Union Special
Union Special has been a leader in the manufacture of industrial sewing machine since the turn of the century.  Juki sewing machines made by Union Special are in use throughout the world and are specialized to a wide variety of sewing applications.  Just about any kind of apparel made throughout the world uses these machines.

SMS provides the forecasting plan for production.  The bill-of-material function is critical here since these sewing machines have several component parts.  Both warehousing and production are located in the same facility.  This means that all customer orders are placed on existing stock in one location.  In turn, sales history easily drives the forecast for future sales in one location.  As a result, production planning is not encumbered by "roll-up" requirements from multiple warehouses.

Production capacity is limited, so proper scheduling is critical.  Union Special also benefits from planned future customer orders.  This translates into "known future demand" in SMS and helps augment the statistical forecast.  SMS pinpoints "known future demand" to the exact week it is needed.

Lance Lamb says,

"As President of Union Special Machine Company I wanted to send this letter of appreciation.

As you know we have been using your SMS software since 1989.  For all of these years it has been an integral part of our aftermarket sales business.  We are producers of Industrial Sewing Equipment and we pride ourselves in the quality and reliability of our products.  A critical component of our reliability is to insure aftermarket parts availability for our worldwide customer base.

Your SMS package provides our planning staff the ability to more accurately forecast and plan for the many trends in our aftermarket business.  The SMS system integrates smoothly with our existing MRP11 software.

Without this dynamic tool I am sure we would not be able to provide the customer service levels our valued customers expect. 

As we move forward, our company has decided to begin the implementation of a new ERP software system and we fully expect the SMS system to continue to aid us with our aftermarket business as well as our inventory management procedures."